Niagara-on-the-Lake – This year, during the Ontario’s Finest Hotels, Inns & Spas Annual General Meeting, at the Charles Inn, the Quality Assurance Awards winners will be announced.  Thirty three inns, hotels and spas compete for these prestigious awards that are celebrated annually.

Christie’s Mill, Port Severn

Ste. Anne’s, Grafton

This proprietary and rigorous Quality Assurance program assesses more than 300 criteria to evaluate the services and experiences guests have when they visit the member properties.  The ‘secret shopper’ program is an in-depth analysis and scoring activity that involves every aspect of the property including the reservation process, the signage at the front door, décor in the dining room, use of local ingredients in menu items, Ontario wine selection, staff responses to special requests and much more.

The awards acknowledge the outstanding efforts of hosts and staff members at the properties, anticipating the needs and exceeding the expectations of every guest.

Ontario’s Finest Hotels, Inns & Spas Quality Assurance Awards, 2010-11

TOP MARKS:

Top 3 Spas:

Ste. Anne’s, Grafton
Christie’s Mill, Port Severn
Shaw Spa, Niagara-on-the-Lake

WOW! Awards – Exceptional Guest Service, Amenities and Special “extras”

Perfect Hospitality – Bruce at Harbour House, Niagara-on-the-Lake

Best Spa ‘Extras’ – Rosemount Spa, Kingston

Sue Murray, current president of Ontario’s Finest Hotels, Inns & Spas and owner of Harbour House and Shaw Club Hotel in Niagara-on-the-Lake, reminded the audience at the organization’s Annual General Meeting that all members focus on achieving a special level of quality so that every guest is certain to enjoy an outstanding experience when they visit a member property.  Every member works hard to make sure they recognize the importance of exceeding expectations in each aspect of a guests’ experience.”

Ontario’s Finest Hotels, Inns and Spas is an alliance of independent boutique hotels,historic inns and nurturing spas, each with a unique character and a  dedication to providing guests with exemplary food, wine, spa and accommodation, culminating in a memorable experience.  The organization began in 1991 with 10 Inns and now includes 33 hotels, inns and 20 spas located throughout Ontario in rural and urban settings.

For more information, contact Kathy Nichol, Executive Director, Ontario’s

Finest Hotels, Inns & Spas, kathy@ontariosfinest.ca or visit the website at www.ontariosfinest.ca  and http://www.ontariosfinestinns.com/quality_assurance.html